Welcome to Alpha Industries Shop’s FAQ section. As your trusted urban-outdoor gear provider, we’ve compiled answers to common questions about our products, shipping, returns and more. Can’t find what you need? Our expedition support team is ready at [email protected].

About Alpha Industries Shop

What kind of products does Alpha Industries Shop specialise in?
We specialise in premium urban-outdoor gear for modern explorers, including our signature military-inspired jackets, technical outerwear, activewear, footwear and expedition accessories. Our collections blend functionality with urban style for adventure-ready performance.
Who is the typical Alpha Industries customer?
Our gear is designed for urban adventurers who value both style and performance – city dwellers who need weather-ready outerwear, outdoor enthusiasts seeking technical apparel, and style-conscious individuals who appreciate military-inspired design with contemporary functionality.

Product Questions

How do I choose the right size for Alpha Industries jackets?
Our military-inspired jackets typically follow standard sizing but we recommend checking individual product measurements. For technical outerwear, consider whether you’ll be layering underneath. When in doubt, our urban-outdoor specialists can advise at [email protected].
Are your products suitable for extreme weather conditions?
Many of our jackets and outerwear are designed for challenging conditions, featuring weather-resistant materials and insulation. Look for technical specifications like water resistance ratings, insulation type and windproof features in product descriptions.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure global transactions. All payments are processed through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)
All orders undergo 1-2 day quality checks before dispatch.
Do you ship to my country?
We ship worldwide to 150+ countries, excluding select Asian regions and remote locations. Check our shipping page or enter your address at checkout for confirmation. Note that customs duties may apply for international orders.
How can I track my order?
All shipments include tracking numbers emailed upon dispatch. For DHL/FedEx orders, real-time tracking is available. We recommend downloading the carrier’s app for delivery notifications when your Alpha Industries gear is out for delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from receipt date. Items must be returned in original condition with tags attached. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 business days of receipt. Customized items and opened grooming products cannot be returned.
How do I initiate a return?
Email our expedition support team at [email protected] with your order number and return reason. We’ll provide return instructions and the Cambridge address for sending back your gear.

Account & Technical

How do I reset my password?
Click “Forgot Password” on the login page and enter your email. You’ll receive instructions for creating a new password. For security reasons, our team cannot access your password directly.
Why can’t I access my account?
This might occur after multiple failed login attempts. Wait 30 minutes and try again, or reset your password. If issues persist, contact our support team with your registered email address.

Expedition-Ready Support: Our urban-outdoor specialists are available to answer any questions not covered here. Email [email protected] for personalised assistance with your Alpha Industries gear.