Last updated: 15 June 2023

At Alpha Industries Shop, we engineer our returns process with the same precision as our technical outerwear. If your urban expedition gear doesn’t meet expectations, follow our tactical return protocol below.

1. RETURNS MISSION PARAMETERS

Operational Window: 15 days from delivery date

Condition Requirements: Unworn, undamaged, with original tags and packaging

Non-Returnable Items: Grooming & Fragrance products (hygiene reasons), and final sale items marked “COLLECTIONS”

2. EXECUTION PHASE: RETURN PROCESS

Step 1: Initiate Return Protocol

Email our support team at [email protected] with:

  • Your order number
  • Item(s) for return
  • Reason for return
  • Preferred resolution (refund or exchange)

Step 2: Receive Mission Briefing

Within 24-48 hours, we’ll email:

  • Return authorization number
  • Prepaid return label (for UK returns)
  • International return instructions if applicable

Step 3: Package Deployment

Securely repackage items with original tags and include the completed return form.

Step 4: Return Transmission

Ship via your preferred carrier. For tracked returns, we recommend:

  • DHL/FedEx for fastest processing
  • EMS for cost-effective international returns

3. REFUND RECON TEAM

Upon receiving your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Transit Time: Allow 5-10 business days for bank processing

Note: Shipping costs are non-refundable unless the return is due to our error.

4. EXCHANGE OPERATIONS

For size exchanges:

  1. Follow standard return procedure
  2. Specify desired replacement size
  3. We’ll ship the new item once original is received
  4. No additional shipping charges for size exchanges

5. RETURN TRANSMISSION TEMPLATE

Copy/paste this template into your email:

Subject: Return Authorization Request – Order #[Your Order Number] Dear Alpha Industries Support Team, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – [Item Name] – [Size/Color] – [Reason for Return] – [Request: Refund/Exchange to Size _____] Please advise next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

6. EXPEDITION SUPPORT

For extraction support, contact our command center:

Email: [email protected]
Postal: Alpha Industries Shop, 72 Regent St, Cambridge, GB CB8O 7MF

Alpha Industries Shop – Equipping urban explorers.